California Public Utilities Commission
Universal Lifeline Telephone Service (ULTS)
RHA is proud to take the lead in managing Phase II of the ULTS Interim Marketing Program. Administered by the California Public Utilities Commission, this outreach campaign targets hard-to-reach communities throughout California to increase awareness of the ULTS program and to boost enrollment in ULTS.

California Public Utilities Commission
Telecommunications Education Trust (TET)
Under contract to the CPUC, RHA administered the Trust, whose sole purpose was to provide telecommunications education programs in California to help consumers reduce their vulnerability to unfair marketing tactics and enhance their understanding and use of emerging telecommunications technologies. Seventy organizations throughout California received TET grants totaling over $9,000,000. RHA was responsible for selection as well as monitoring the grantees in their activities to achieve the required grant results.

Pacific Bell and GTE
Communication Education Program for Caller ID
In response to the California Public Utilities Commission's (CPUC's) directive to ensure that all of the their hard-to-reach customers understand Caller ID, Pacific Bell and GTE formed a partnership. RHA was contracted to develop and administer an outreach and education program. From March 1996 through February 1997, over 6 million consumers were educated by providing 188 grants to community based organizations (CBO's) and domestic violence shelters. Caller ID education was provided in twenty-four languages, Braille and American Sign Language and included such outreach methods as workshops, classroom presentations, television shows and theater productions.


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